Terms & Conditions

HAND REFINISHED VINTAGE

Due to the nature of vintage there may be small imperfections in the original relative to its age that our detailed restoring and refinishing isn't able to eradicate so they remain as part of its charm.

We create all our smooth & hardwearing finishes by hand, which gives a high quality craftsman's finish and as such a creative piece of work rather than flawless factory finished item. 

We work with genuine vintage items that have had a previous life and as such they may have minor imperfections relative to their age and being used over the years. Also, items have been restored and re-designed by hand so you should expect a high quality craftsman's finish rather than a machine/factory finish as it is a creative piece of work not a factory-produced item. 

COLLECTION / DELIVERY

The shipping price given is an estimate based on average courier costs. This may be lower or higher depending if you live a particularly long distance from regular courier routes or live outside of England, Wales or Scotland.

Buyers are very welcome to view and collect from the studio in Leeds.

Please contact us if you wish to discuss or to request a more specific delivery quote.

RETURNS

Custom Furniture is non-refundable unless there is a specific issue with the piece. Should you wish to discuss a refund and we feel the item is resellable we may issue at our discretion. The delivery fee is not refundable and the buyer must pay to return the item.

If the item is faulty or needs a repair due an issue with our workmanship we will either carry out a repair, replacement or give a full refund if we cannot do either of those, including any delivery costs. 

Shop sold furniture may be returned at the buyers expense within 30 days. The delivery fee is not refundable only the purchase cost. 

For items damaged in transit we require full photographs of the piece and packaging as it is received. It's essential pieces are unpacked before the courier leaves.  Any damage caused by the delivery that is discovered after that point cannot be part of a damages claim. 

Items damaged after delivery is accepted cannot be returned although we will endeavour to fix at a reasonable cost.