Terms & Conditions

VINTAGE

We work with genuine vintage items that has had a previous life and as such they may have minor imperfections relative to their age and being used over the years. Also, items have been restored and re-designed by hand so you should expect a high quality craftsman's finish rather than a machine/factory finish as it is a creative piece of work not a mass-produced item. 

COLLECTION / DELIVERY

The shipping price given is an estimate based on average courier costs for all of our previous customers. This may be lower or higher depending if you live a particularly long distance from regular courier routes or live outside of iEngland, Wales or Scotland. Items can be delivered locally for free and buyers are very welcome to view and collect from the studio in central Leeds. Please contact us if you wish to discuss or to request a more specific delivery quote.

RETURNS

Items are non-refundable unless there is significant issue with the item as pictured or described.  Items damaged in transit will of course be refunded in full as will the delivery costs.  Items damaged after delivery is accepted cannot be returned although we will endeavour to fix at a reasonable cost if requested. 

WORKSHOPS

Full payment is required in advance before attending. The workshops are non-refundable, except in certain circumstances. If you are unable to attend please notify us as soon as you can and we will do our best to transfer you to another date.  

We reserve the right to reschedule a workshop if numbers are too low to make it viable to run or will offer to transfer any bookings to other available dates. 


COMMISSIONS

Commissions work is non-refundable although we are more than happy to help you sell the item if you change your mind later.  Commission work is secured up front with a 50% deposit with the rest due on completion prior to dispatch. 


If you have any queries, please contact us at hello@doneupnorth.com