Terms & Conditions

VINTAGE

We work with genuine vintage items that have had a previous life and as such they may have minor imperfections relative to their age and being used over the years. Also, items have been restored and re-designed by hand so you should expect a high quality craftsman's finish rather than a machine/factory finish as it is a creative piece of work not a factory-produced item. 

COLLECTION / DELIVERY

The shipping price given is an estimate based on average courier costs. This may be lower or higher depending if you live a particularly long distance from regular courier routes or live outside of England, Wales or Scotland.

Buyers are very welcome to view and collect from the studio in Leeds.

Please contact us if you wish to discuss or to request a more specific delivery quote.

RETURNS

Custom Furniture is non-refundable unless there is a specific issue with the piece. Should you wish to discuss a refund and we feel the item is resellable we may issue at our discretion. The delivery fee is not refundable and the buyer must pay to return the item.

If the item is faulty or needs a repair due an issue with our workmanship we will either carry out a repair, replacement or give a full refund if we cannot do either of those, including any delivery costs. 

Shop sold furniture may be returned at the buyers expense within 30 days. The delivery fee is not refundable only the purchase cost. 

For items damaged in transit we require full photographs of the piece and packaging as it is received. It's essential pieces are unpacked before the courier leaves.  Any damage caused by the delivery that is discovered after that point cannot be part of a damages claim. 

Items damaged after delivery is accepted cannot be returned although we will endeavour to fix at a reasonable cost. 

WORKSHOPS

Full payment is required in advance before attending.

The workshops are non-refundable but can be rescheduled with sufficient notice so if you are unable to attend please notify us as soon as you can.  If notice is given too close to the event and the place cannot be filled it may however not be possible to reschedule. 

We reserve the right to re-schedule a workshop if numbers are too low to make it viable to run or will offer to transfer any bookings to other available dates. 


LOYALTY SCHEME

The loyalty scheme gives you a sticker for every £25 you spend on Paint and other supplies. 

Once you have collected 10 Stickers you can redeem your completed card for any 500ml Fusion Mineral Paint product or 473ml General Finishes product of your choice. 

If we don't have the item you wish at the time we will order it in in our next delivery for you.

No change will be given and the voucher has no monetary value. 

Stickers will be carefully attached inside the box so please make sure to look for them before disposing of the packaging as we aren't able to supply replacements. Replacement cards can be supplied - please just drop us an email or pop a note on your order. 

Stickers can be collected both on in store and online purchases but will not be given in conjunction with any other offer or discount.