Terms & Conditions
HAND REFINISHED VINTAGE
Due to the nature of vintage there may be small imperfections in the original relative to its age that our detailed restoring and refinishing isn't able to eradicate so they remain as part of its charm.
We create all our smooth & hardwearing finishes by hand, which gives a high quality craftsman's finish and as such a creative piece of work rather than flawless factory finished item.
We work with genuine vintage items that have had a previous life and as such they may have minor imperfections relative to their age and being used over the years. Also, items have been restored and re-designed by hand so you should expect a high quality craftsman's finish rather than a machine/factory finish as it is a creative piece of work not a factory-produced item.
COLLECTION / DELIVERY
The shipping price given is an estimate based on average courier costs. This may be lower or higher depending if you live a particularly long distance from regular courier routes or live outside of England, Wales or Scotland.
Buyers are very welcome to view and collect from the studio in Leeds.
Please contact us if you wish to discuss or to request a more specific delivery quote.
RETURNS
Custom Furniture is non-refundable unless there is a specific issue with the piece. Should you wish to discuss a refund and we feel the item is resellable we may issue at our discretion. The delivery fee is not refundable and the buyer must pay to return the item.
If the item is faulty or needs a repair due an issue with our workmanship we will either carry out a repair, replacement or give a full refund if we cannot do either of those, including any delivery costs.
Shop sold furniture may be returned at the buyers expense within 30 days. The delivery fee is not refundable only the purchase cost.
For items damaged in transit we require full photographs of the piece and packaging as it is received. It's essential pieces are unpacked before the courier leaves. Any damage caused by the delivery that is discovered after that point cannot be part of a damages claim.
Items damaged after delivery is accepted cannot be returned although we will endeavour to fix at a reasonable cost.
WORKSHOPS
Full payment is required in advance before attending.
If you have a payment plan and the scheduled 2nd payment hasn't been taken successfully this can be paid by card on the day before the workshop starts.
The workshops can be re-scheduled with 4 or more weeks notice so if you are unable to attend that specific date please notify us as soon as you can.
If you wish to cancel and your place can be filled before the workshop runs we can offer a re-schedule or refund. The workshops are non-refundable if you cancel with 1 week of the event, except in certain circumstances.
We reserve the right to re-schedule a workshop if numbers are too low to make it viable to run and will offer to transfer any bookings to other available dates that are suitable for you.
An administration fee of 10% will be retained from any refunds given.
Materials and designs provided for the workshop are for personal use only and the copyright of Done up North and must not be reproduced.
LOYALTY SCHEME
The loyalty scheme gives you a sticker for every £25 you spend on Paint and other supplies.
Once you have collected 10 Stickers you can redeem your completed card for any 500ml Fusion Mineral Paint product or 473ml General Finishes product of your choice.
If we don't have the item you wish at the time we will order it in in our next delivery for you.
No change will be given and the voucher has no monetary value.
Stickers will be carefully attached inside the box so please make sure to look for them before disposing of the packaging as we aren't able to supply replacements. Replacement cards can be supplied - please just drop us an email or pop a note on your order.
Stickers can be collected both on in store and online purchases but will not be given in conjunction with any other offer or discount.